In particular, here are the things I have found horrible about Optus as a mobile comms provider:
- The coverage and availability of 3G data is pretty horrible. This might be slightly better with Telstra. Yes, I'm aware it is a difficult problem to solve and needs to be balanced with having 3G towers everywhere, but I never realised the situation was this bad.
- Pricing. Seriously? They charge at least ten times more than is reasonable for calls and data, and then give you ten times as much credit for any given plan. Really? Obviously this is so they can charge massive amounts when you go over your quota. It's just ridiculous.
- Website. The Website is horrible. To check your current mobile usage is slow, convoluted, and when you get there plain confusing and inadequate. See previous point about making vast amounts of money off people blowing their limit.
- I had bad experience actually getting a phone in the local Optus store. The expected guilt trip over not buying insurance was amusing. The selling of phone covers boring. The pushing of premium SMS and voice mail etc tedious. And after saying 'no' to everything, I was still charged for some premium SMS thing on my first bill. Oh, and then it took them three days to get my number switched from my old phone when it was supposed to take a maximum of four hours. FFS people.