Some months ago I bought a set of speakers from Pacific Hi-Fi. The speakers are great, but I was just as impressed with the service I received. I have had some problems in some other Hi-Fi stores where you can get quite a bit of the superior, dismissive attitude because you're not interested in the top of the line equipment, or the sales droid wants to seem impressive, or something, I don't know.
The guys at Pacific Hi-Fi have been very helpful again recently when my sub-woofer died. It was checked, taken in for repair and returned within a few days on warranty, no problems, no fuss.
Well worth the trip if you need some new gear.